BANGARRA DANCE THEATRE AUSTRALIA LIMITED PRIVACY POLICY
At Bangarra Dance Theatre, we are committed to respecting and protecting your privacy. We recommend that you read this policy as it is important for you to understand how we collect, use and disclose your personal information.
HOW WE COLLECT PERSONAL INFORMATION
Collection of data directly from you
We are an Aboriginal and Torres Strait Islander organisation and one of Australia’s leading performing arts companies performing in different venues throughout the country. We collect your personal information when you provide your details for the following purposes:
- ticket purchases;
- membership and subscription applications;
- general queries;
- product and merchandise purchases;
- programs;
- feedback forms and surveys;
- event registrations;
- competition entries;
- job applications;
- donations;
- workshops;
- venue hire;
- any correspondence with us including through email, telephone or in writing; and other purposes relating to the conduct of our business or notified to you at the time we collect your personal information.
Data obtained online
When you use our website, we may collect your IP address, geolocation information, browser type, version, browser plug-in types and other personal information, such as details of your seating information, event type preferences and opinions through our online surveys.
Collection of data from third parties
We will endeavour to let you know where we collect personal information from third parties or public sources. We may collect your personal information through ticket purchases via agencies and venues hosting our performances.
Data obtained from contractors
We may collect your personal information (including sensitive personal information) when you apply for a position with us, or where you are hired by us on a contractor basis.
How your data is stored
Our database is shared with the Sydney Opera House and other similar Australian arts organisations who use a common customer relationship system known as Tessitura, for the purpose of ticketing, marketing, fundraising and customer relationship management.
These other organisations are able to view and access your name and address when you engage in a transaction with us. We can also view such information when you provide it to any of the other participating organisations.
This is so we can each process your transactions as effectively as possible without asking you to repeatedly provide the same information, and also helps ensure the speed and efficiency of any of your dealings with us and the other organisations.
The current organisations are the Australian Chamber Orchestra, Australian Museum, Bangarra Dance Theatre, Bell Shakespeare Company, Museum of History NSW, Opera Australia, Sydney International Piano Competition, Sydney Opera House and Sydney Philharmonia Choirs.
These organisations are only permitted to use the information they can access in the database for the purpose of processing your transactions when you engage with their websites. They are not permitted to use the information for their own marketing purposes (unless you have a separate relationship with the organisation, that permits them to do so).
Only authorised personnel have access to the database, which is managed according to Australian and International Standards for cybersecurity and data storage.
These other organisations are able to view and access your name and address when you engage in a transaction with us. We can also view such information when you provide it to any of the other participating organisations.
This is so we can each process your transactions as effectively as possible without asking you to repeatedly provide the same information, and also helps ensure the speed and efficiency of any of your dealings with us and the other organisations.
The current organisations are the Australian Chamber Orchestra, Australian Museum, Bangarra Dance Theatre, Bell Shakespeare Company, Museum of History NSW, Opera Australia, Sydney International Piano Competition, Sydney Opera House and Sydney Philharmonia Choirs.
These organisations are only permitted to use the information they can access in the database for the purpose of processing your transactions when you engage with their websites. They are not permitted to use the information for their own marketing purposes (unless you have a separate relationship with the organisation, that permits them to do so).
Only authorised personnel have access to the database, which is managed according to Australian and International Standards for cybersecurity and data storage.
TYPES OF PERSONAL INFORMATION WE COLLECT
Contact details
Name, address, email and telephone number.
Financial data
Credit card details for purchases of tickets, merchandise and making donations.
Sensitive data
We recognise the importance of protecting your privacy, particularly in relation to sensitive information which includes information relating to your racial or ethnic origin, religious beliefs, sexual orientation, health information or criminal records. We occasionally collect and hold sensitive information for various purposes (for example, to provide appropriate accessibility to someone with a disability at our events). In the event that sensitive information is collected, this will only be done with your consent.
As mentioned above, we may collect sensitive information if you apply for a job with us or if you are hired on a contractor basis. Such sensitive information will be obtained with your consent.
Credit card security
Bangarra Dance Theatre collects financial information to execute purchase and donation transactions. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server.
WHY DO WE COLLECT PERSONAL INFORMATION?
We will only collect your personal information where it is reasonably necessary for our functions and activities, and the reason for that collection will depend on how you engage with us. We will collect personal information for the following purposes
To provide our services
We collect personal information to run our organisation and effectively support and manage our relationships with our supporters.
To provide relevant updates
With your consent, we will send you updates relating to upcoming events, donations, products and workshops which we or our affiliated organisations are promoting at the time. You always have the option to unsubscribe from receiving our updates by using the process explained below under the heading “Marketing”.
To stay in touch
When you contact us about our events or to apply for a job, we use your personal information to keep in contact when appropriate.
Other purposes
We may use your personal information as required or permitted by law.
ANONYMITY AND PSEUDONYMITY
You may be entitled to deal with us anonymously or by using a pseudonym. However, if you do not provide us with your personal information, we may not be able to provide certain services to you.
For example, your name and billing contact details must be provided where a credit card transaction is processed online or via telephone.
COOKIES
When you visit our website, a data file called a "cookie" is stored on your computer or mobile device by our server. Cookies help us to maintain user sessions, monitor online engagement, manage advertisements, and make your experience of our website as seamless as possible.
Most internet browsers will have cookies enabled by default. If you wish to disable cookies or change how you are notified of their collection, you may need to opt-out by using your browsers respective opt-out method. You are welcome to opt-out of our cookie collection at any time, but please be aware this may limit your experience of some of our services.
When we embed photos, videos and other information from other sites, including Facebook and YouTube, cookies from those sites may also be stored on your device. We also use Google Ads, Facebook and other third party advertising services that may also use cookies to serve you ads based on your visit to our website. Any handling of your personal information by those third parties will be in accordance with their privacy policy. We also use Google Analytics to collect data about how users visit our website. This information is completely anonymised and cannot be used to identify you personally.
We also use Meta’s pixel to monitor the effectiveness of paid and organic activity via Meta and its partners, including Facebook, Instagram and Messenger. This can be associated with specific actions such as clicking an ad or purchasing a product but cannot be linked to any personal information.
DISCLOSING YOUR PERSONAL INFORMATION
We only use personal information for the purpose for which it was collected or for related purposes which we consider come within your personal expectations. We may disclose personal information to trusted third party entities to effectively carry out our business. Such third party providers include:
- event organisers;
- performing venues;
- government organisations;
- medical providers;
- credit card processing organisations; and
- other contractors we engage.
Some of these recipients may on occasion be located outside Australia. We take reasonable steps to ensure that such third parties comply with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles in the Privacy Act when handling your personal information and only use such personal information for the purpose of providing their services to us. Some third parties we engage with (for example, venue managers) may collect your personal information independently, therefore, be sure to read their privacy policies.
We may also disclose your personal information where required or permitted by law.
WEBSITE LINKS
Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than www.bangarra.com.au, we are not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
PROTECTING YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that all personal information held by us is kept securely, both in a physical and electronic form, and is protected from unauthorised access, modification and disclosure, and from loss and misuse, including by using multi-factor authentication and security software.
MARKETING
We may use your personal information to send you marketing communications in relation to our events and other products and services. To opt-out of any marketing communications, please login to our website using your unique username and password and update your preferences to exclude some or all options. You may also directly unsubscribe from any email using the ‘unsubscribe’ link, which can be found at the bottom of our emails or by contacting us using the details set out under the heading “Our contact details” below.
Following receipt of your request, we will use reasonable endeavours to remove your name from our mailing lists within a reasonable period of time. However, you may receive information from us whilst we process your request. Please note that even if you opt-out of marketing communications, you will still receive communications from us that are a necessary part of providing or receiving our products and services.
YOUR OPTIONS
Our data relationship is driven by you and we will endeavour to assist you in exercising your rights over personal information. At any time you can request to:
- opt-out of marketing communications from us;
- access your personal information we currently hold; and
- amend personal information we hold which is incorrect or out of date.
Please contact our Privacy Officer by using the details under the heading “Our contact details” below to make such a request. We will endeavour to deal with your request where possible and within a reasonable period of time. For security reasons, you may be required to put your request in writing and confirm your identity. An administration fee may be charged.
To opt-out of any marketing communications, please login to our website using your unique username and password and update your preferences to exclude some or all options. You may also directly unsubscribe from any email using the ‘unsubscribe’ link, which can be found at the bottom of our emails.
CONCERNS REGARDING YOUR PRIVACY
We are bound by the Privacy Act, and other applicable laws which protect the privacy of individuals. If you are concerned about how we handle your personal information, we encourage you to contact us by using the details under the heading “Our contact details” below. If you are not satisfied with the outcome, you can make a complaint to the Office of the Australian Information Commissioner.
CHANGES
We may modify or amend this privacy policy from time to time. Changes will take effect from the time posted on our website. This privacy policy was last updated June 2024.
OUR CONTACT DETAILS
We endeavour to respond to requests, enquiries and complaints within a fair and reasonable timeframe. Please outline any request or enquiry you may have in writing and send it to our Privacy Officer at bangarra@bangarra.com.au. Additional contact methods are provided below.
Postal address:
Gadigal Country, Eora Nation
Wharf 4/5, 15 Hickson Road
Walsh Bay NSW 2000
Telephone: 02 9251 5333
This policy was last updated July 2024.